Customer service is very important nowadays. To be honest, the easiest and cheapest way for me to get cleaning work is by doing a great job, making my customer happy, and then getting repeat and referral work.
Experience has taught me to be able to let my customers know how the carpet, sofa or tiled floor is going to go. If there is any kind of limitation with the job, I will always highlight it. The usual thing that stops stain removal from being successful (as an example) is the use of DIY stain removers. This is why I leave all of my customers my own stain remover bottles for future use.
Multiple training courses give me different skills and approaches to the more challenging jobs. Whilst public liability and treatment risk insurance coverage gives us peace of mind.
If the job in hand is in a commercial workplace, such as a factory, school, call centre etc, then I will always provide COSHH data sheets, as well as health and safety risk and method statements.
Need fabric upholstery cleaning? Has you 3 piece suite seen better days? You would need a treat every now and again if you had kids jumping on you, your better half likes to spill their drinks on it.
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